Joao (John) Chaves

 


8703 Jasmeen Garden CtTampa, FL 33615 – (813) 391-5407

jchaves@joaochaves.com

 

Range of Experience

Experienced Senior IT Architect, expert in the design and delivery of cost-effective, high-performance technology solutions in support of rapid international growth division with budget responsibilities up to $22 million annually.  An accomplished multi-language facilitator as well as a successful manager at both project and design level with experience in proposal & project development, planning/task management, budgeting, and scope management. Effective at building culturally diverse, team-centered operating units, with excellent business process and strategy development skills. Over fourteen years of experience in the analysis, design and development of global enterprise systems, with emphasis in the learning, content, and intellectual assets management areas. Architected and managed the implementation of wide array of client-server and web-based, CRM, Data Warehouses, Collaboration Management, and Project Data Management systems. Currently championing the use of various Web 2.0 technologies such as REST, AJAX, Content Syndication, Mashups, and Wikis across the IBM application portfolio.

 

      Business Experience

 

IBM Global Business Services, Tampa FL – 2001 - Present

Senior IT Solution Architect 

 

Senior IT Architect for IBM’s Global Business Services. Technical liaison for all operating groups in the Americas, partnering with key business stakeholders to identify emerging business requirements and IT enabled operational efficiencies.  Recommend strategies to implement business process improvements through automation solutions, while maintaining serviceable, cost-effective infrastructures.

 

Responsible for all aspects involving the design, implementation, integration, maintenance and operation of GBS’s learning management and collaboration systems (90,000+ users worldwide), overseeing all internal software implementation, operation, and integration efforts for their entire lifecycle, including system requirements, data modeling, application architecture & construction, and prototyping,

 

Recognized as an accomplished facilitator, frequently invited to support major accounts in sales meetings in the US and South America where a new technology has the potential of being the major enabler of the proposed solution for top-tier clients such as Sprint, Petrobras e Vale do Rio Doce.

 

Proposed, designed and delivered IBM’s first cross-repository search service that allow users to search for people, assets and learning activities from a single point. Spread in 14 different repositories, the resources are searched in “real time” by unique set of central services that utilizes the latest technologies in http-based communications (REST, AJAX, SOAP, RSS) to access those repositories and retrieve the relevant information. Architected as a service (not as an application), the system is capable of processing over 1200 simultaneous searches and any given time.

 

Lead architect of GBS Automatic Asset Classification System, which implemented an uniform – SOA-based document classification services to IBM Asset repositories by using state-of-the-art text pattern recognition technologies developed by the IBM Research Labs in Almaden, CA. The system now processes over 2000 documents per month, automatically tagging (including identifying “intended use”), classifying and storing documents generated by the consulting and knowledge management practices.

 

Championed and architected the GBS Component Model project, created to define a comprehensive set of components and content standards from which all learning content should be developed and re-used. Proposed and developed a series of development tool prototypes and repositories to demonstrate the benefits of adopting and applying content design standards.

 

Project architect for the implementation of GBS Content Management system, to support the internal design, development, and publishing processes for learning content and visual communication assets. Configured with learning development processes in mind, the system offers development teams extensive search capabilities, Wikis, Blogs, and user-defined asset libraries specifically designed to support GBS Learning Component Model.

 

Author and the current Data Steward for the IBM Learning and Knowledge Taxonomy, recognized by the CIO’s Office Business Data Standard team as the enterprise ontology for classifying learning, knowledge and method assets in IBM. Currently in production in several global systems, the taxonomy is used to classify people and assets, providing the basic foundation of the IBM’s Learning Delivery Strategy for recommending, cataloging and tracking learning.

 

Active member of the IBM Methods community, collaborating in all layers of the development and delivery of methods across the enterprise. Member of the stakeholder team that set forth the requirements for the new method development tool built by the Rational Software group.

 

PriceWaterhouseCoopers   - Business Consulting Services – 1997- 2002

Principal Consultant

 

Architected and managed the implementation PwC’s first Global Internal Web Services, designed to provide global access to the firm’s enterprise core systems, effectively integrating twelve disparate HR and Financial systems in fifteen countries.

 

Systems architect for the Ascendant 2.0 project, a J2EE\Oracle-based global application architected to facilitate the integration of methods, project management, project data, and resource management for complex, global projects.  This web-enabled version of this innovative application was designed to assist PwC practitioners and project planners in developing and managing project plans, resource utilization, and project documentation for client projects. Released in 1998, the system pioneered the use of client-side JavaScript and XML for client-server communications (today known as AJAX), for speedier response times while avoiding unnecessary network traffic and processing loads.

 

Technical lead for the Global Knowledge Object framework project, a specification of a common set of attribute names required for all PricewaterhouseCoopers knowledge management applications. The GKO attributes represented actual content together with the content's context in the form of meta data attributes. Designed to  provide a globally adopted, consistent, flexible, platform independent, and simple data model, GKO paved the way for the standardized implementation of modular, user-friendly applications for the firm’s global knowledge management and its underlying processes.

 

Managed the development and delivery of the E-Bridge course, designed to bring ERP consultants up-to-speed with new Object-Oriented programming, methods and design techniques. This 2 week course guided students through Java, CORBA, EJB, HTML, XML and Web Services providing guides, samples and lab exercises. Managed and delivered the Ascent FastTrack course, a technical bootcamp designed to introduce J2EE, OOP, SQL, XML, and method-based system design.

 

Lead the transitioning of all legacy PwC e-learning and method authoring systems to the IBM environment including authentication for external systems, content migration from 8 different sources to 5 distinct destinations. Leveraged technical solutions (i.e. common authentication gateway) across the service groups significantly reducing development, maintenance and support costs.

 

Geac Publishing Systems, Tampa FL – 1995 - 1997

Consultant

Architect and project leader of Visionshift’s Database Marketing, a newspaper industry specific application entirely written in ASP and Visual Basic 6.0 on a Windows NT/Win 95 platform using Microsoft’s SQL Server 6.5 as back end. Designed, developed and documented the DBM system's Data Model, Entity Relationship Model and Data Dictionaries. Designed and developed the DM Statistics, a web-based (HTML/ISAPI) module of the DBM application that provided marketing-oriented statistical analysis such as RFM and Chi-square (CHAID).

Designed and developed all customer search, profile and data entry routines keeping a flexible and user-defined database structure. Responsible for the design, administration and development of all on-line Help documentation as well as the installation and training of GPS’s Database Marketing and Advertising Systems at customer sites around the U.S. and Latin America.  

 

The American College of Physicians Executive, Tampa FL - 1994

Consultant

 

Contracted to implement a FoxPro-based SBT accounting software from the ground up. Analyzed the old accounting system to ensure a parallel and smooth transition converting the existing databases and financial information into SBT. Developed and coded the College’s Referral Program, a full relational database application that allowed data entry, storage and user-friendly query module based on eighteen different variables, such as experience, organization size and degree.

 

 

The Tampa Tribune, Market Development Department, Tampa FL – 1992 -1994

Database Marketing Analyst

 

Engineered and implemented the Tribune’s Database Marketing System. Designed and coded all front-end applications that allowed on-line daily input, sales prospect list generation, and reports on a client-server environment. Designed and coded all custom applications for the Circulation News, Advertising and Market Development departments.

Created and developed the Tribune Analyst, an RFM database-modeling tool designed to provide upper management constant monitoring over the newspaper’s 500,000+ household database.

Trained and provided support for the Tribune’s Market Research and News departments on FoxPro and MapInfo.

 

IT Skills

 

Programming Platforms:      J2EE, J2ME, XHTML, PHP, AJAX, JavaScript, SQL, Visual Basic.NET, C#  

 

Application Frameworks:      Spring/Velocity, Cayenne, Struts, Hibernate, Cake PHP, PEAR, IBM SOA,

 

RDBMs:                              DB2 UDB 9.0, MySQL 5.x, Oracle 8i, SQL Server 2005

 

Development Software:       Rational Software Architect, Eclipse, Visual Studio .NET

 

Application Modeling:          Rational Software Architect, Rational Application Developer, Visio 6.0 EE.

 

Server Platforms:                IBM WebSphere Application & Portal Servers, Apache\Tomcat, Domino.

 

Methods & Tools:                Rational Method Composer, WebSphere Business Modeler.

 

Content &

Learning Standards:            SCORM, DITA, AICC, Dublin Core.

 

Business Intelligence:          Cognos BI, Brio, Crystal Reports

 

Publications & Training

 

Enterprise Content Management – Capturing, Storing, Developing, and Publishing – IBM, 2007

Application Architecture Standards & Guidelines – PwC, March 2001

Web Application Framework – PwC, July 2000

Maintaining Security and State of Web Applications – PwC, March 1999

E-Business Bridge – PricewaterhouseCoopers, 2000-2001 – Course Architect

Ascent FastTrack – PricewaterhouseCoopers, 2001-2002 – Course Architect

Object-Oriented Programming with Visual Basic – PricewaterhouseCoopers, 1998-1999 – Lead instructor

 

Education

Bachelor of Science in Marketing, FMU - Tampa, FL  - 1995

Mechanical Engineering, Universidade Gama Filho - Rio de Janeiro, Brazil – 1981